Since the novel coronavirus 2019 broke out globally, TTDeye has been paid sustained attention to the development of the epidemic. In this difficult time, the health and safety of you and our employees are the priorities we concern.
To continue to fulfill customer needs and ensure safety, we have taken following measures:
1. Our own factory ensures continued safe and timely support to meet customers’ needs, fully in compliance with public health authority suggestions and local government regulations, and practicing strict disinfection processes as usual.
2. Cooperate with DHL, UPS, FedEx, TNT and many other world renowned carriers, which continue to deliver to locations around the world, where local conditions and restrictions allow, following strict safety standards.
4. To guarantee the best customer experience, we updated our Return & Refund Policy by extending the return and after-sale warranty period from 7 days to 14 days. For items received within 14 days, unopened and in good condition with the original packing, if you don’t want them anymore, you can contact our customer service team and we’ll arrange return service as soon as possible. For quality problems (ripped, incomplete, shriveled, etc) found within the 14 days after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We’ll replace it once we finish checking. For more details please check our Return & Refund Policy.
COVID-19 is a huge challenge for all the world, but TTDeye believes that we’ll defeat it with our joint effort. We really appreciate your constant support and love, it means a lot to us. This time, we are still fighting side by side as always. Together, we’ll make a difference!